FAQ - Questions and Answers

We use DHL for shipping small packages and rails up to 1.0m in length. For longer rails we use CAMEL24, as they specialize in transporting larger and bulkier items. If the total weight of the order is too heavy, we will ship using HELLMANN forwarding company, as they offer better transportation options for large and heavy goods. We always strive to provide our customers with the best shipping options and carefully select our shipping partners to ensure fast and reliable delivery.

Shipping costs depend on the size of the items. For small parts shipping up to 1.0 m the shipping costs are 5.95 € in Germany and 15.00 € abroad. For standard shipping over 1.0 m the shipping costs are 19.95 € in Germany and 32.00 € abroad. The increased costs are related to the fact that rails over 1.0 m are classified as bulky goods because they are overlength.

From an order value in the amount of 300 € the shipping in Germany is free of charge. The freight limit abroad is 600 €.

Once we have shipped your order, you will receive an email with the tracking number of your package. All you have to do is click on the tracking number in this email and find out the current status of your shipment. If you do not have your e-mail at hand, you can also simply contact us at service@alleszumfliesen.de or +49 (0)2602 9196490. Via the CAMEL24 page you can also enter your tracking number and immediately see the current status of your shipment.

As soon as you notice that you have entered a wrong delivery address you can contact us at service@alleszumfliesen.de or +49 (0)2602 9196490 and we will change your address if the order has not been shipped yet.

The delivery time is 1-3 business days after shipment.

We do not offer express delivery, but if you order before 12:00, the shipment will be the same day.

You can easily look this up at https://www.alleszumfliesen.de/news/was-kostet-der-versand-von-fliesenprofilen-sperrgut-verschicken verschicken.